The hotel offers spacious rooms with a good size kitchen, two bedrooms, two bathrooms, a large lounge, and a large balcony area. While the rooms are adequate, they are dated and in need of renovation. Some repairs are necessary, such as the handrail in the bathroom that kept falling off. The hotel is just out of Surfers Paradise, with easy access to tram stops for a good night's sleep. Great dining options and entertainment are a short walk away.
Rooms
7.0
The rooms are adequate but dated, needing renovation and some repairs.
Service
8.0
The staff is kind, helpful, and goes above and beyond to ensure a great stay, despite some issues with readiness and additional charges.
Location
9.0
The location just out of Surfers Paradise offers convenient access to tram stops and a peaceful night's rest, with great dining options nearby.
Dining
6.0
Limited dining options available, possibly including cream cakes.
Facilities
8.0
The hotel offers various facilities such as car hire, dry cleaning, laundry service, airport shuttle, and tours assistance.
Kenneth
United Kingdom,
November
2023
8.2/10
The hotel is conveniently located close to shops and the beach, but the rooms needed some repairs. The staff are kind and go above and beyond to make your stay special, while the pricing for certain services can be a bit steep. The location is good overall, with easy access to the tram line and nearby amenities.
Rooms
7.0
The rooms needed some repairs but were within walking distance to shops and the beach.
Service
7.0
The staff are kind and helpful, offering various services but at a high price point.
Location
8.0
The location is pretty good with easy access to the tram line and essential amenities nearby.
Dining
10.0
No specific comment about the dining experience provided.
Facilities
9.0
Available services include car hire, laundry, and tours assistance.
Gareth
United Kingdom,
November
2023
6.6/10
When we arrived, the rooms did not look or meet the standard of the photos on their website, which was disappointing. However, the staff was incredibly friendly and helpful, going above and beyond to ensure our stay was amazing. The location was central to everything, with the convenience of the tram right outside and a grocery store nearby. The dining experience, unfortunately, needs improving. The service here was top-notch and so were the spacious apartments.
Rooms
5.0
The rooms were not up to the standard we expected from the website photos.
Service
9.0
The staff was very friendly and provided excellent service.
Location
8.0
The hotel's location was central to everything, with the convenience of the tram right outside and a grocery store nearby.
Dining
5.0
The dining experience needs improvement.
Facilities
7.0
The spacious apartments and the service were the highlights of the facilities.
Friendly Staff
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